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United States Call Center Worker and Consumer Protection Act of 2019
Legislative Progress
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vs 5,086 other S bills in the 116th — cohort avg 30d
United States Call Center Worker and Consumer Protection Act of 2019 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
These links require the bill number to appear in the filing's source-reported specific issue text. Client expenses and lobbying-firm income are separate disclosure fields.
Filing registrants (1)
2020 · third_quarter · Telecommunications
H.R.3219/S.1792, United States Call Center Worker and Consumer Protection Act of 2019: To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. H.R.7302/S.4131, Accessible, Affordable Internet for All Act: a bill to make high-speed broadband internet service accessible and affordable to all Americans, and for other purposes. H.R.6881, Emergency Broadband Connections Act of 2020: legislation to provide a benefit for broadband service during emergency periods relating to COVID-19, and for other purposes. S.3804, Protecting Collective Bargaining Agreements Under One-Touch Make-Ready Act: legislation to clarify that the one-touch make-ready rules of the Federal Communication Commission for utility pole attachments do not supersede the National Labor Relations Act or collective bargaining agreements. Issues around offshoring of CMS call centers Issues around legislation to provide funding for telecommunications apprenticeships
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Introduced in Senate
Bills with similar content found using semantic analysis.
Sources: Congress.gov
Client expense: $400,000 · Firm income: Not reported
Government targets: Federal Aviation Administration (FAA), HOUSE OF REPRESENTATIVES, Labor, Dept of (DOL), Natl Mediation Board, SENATE, Transportation, Dept of (DOT), Treasury, Dept of, U.S. Trade Representative (USTR)
2020 · second_quarter · Telecommunications
H.R.3219/S.1792, United States Call Center Worker and Consumer Protection Act of 2019: To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. H.R.7302/S.4131, Accessible, Affordable Internet for All Act: a bill to make high-speed broadband internet service accessible and affordable to all Americans, and for other purposes. H.R.6881, Emergency Broadband Connections Act of 2020: legislation to provide a benefit for broadband service during emergency periods relating to COVID-19, and for other purposes. S.3804, Protecting Collective Bargaining Agreements Under One-Touch Make-Ready Act: legislation to clarify that the one-touch make-ready rules of the Federal Communication Commission for utility pole attachments do not supersede the National Labor Relations Act or collective bargaining agreements. Issues around offshoring of CMS call centers
Client expense: $200,000 · Firm income: Not reported
Government targets: Federal Aviation Administration (FAA), HOUSE OF REPRESENTATIVES, Labor, Dept of (DOL), Natl Mediation Board, SENATE, Transportation, Dept of (DOT), Treasury, Dept of, U.S. Trade Representative (USTR)
2020 · first_quarter · Telecommunications
H.R.3219/S.1792, United States Call Center Worker and Consumer Protection Act of 2019: To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. Issues around offshoring of CMS call centers Issues around the introduction of a bill involving rural broadband and rural broadband funding Issues around the introduction of a bill involving One Touch Make Ready
Client expense: $200,000 · Firm income: Not reported
Government targets: Federal Aviation Administration (FAA), HOUSE OF REPRESENTATIVES, Labor, Dept of (DOL), Natl Mediation Board, SENATE, Transportation, Dept of (DOT), Treasury, Dept of, U.S. Trade Representative (USTR)
2019 · fourth_quarter · Telecommunications
H.R.3219/S.1792, United States Call Center Worker and Consumer Protection Act of 2019: To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. Issues around the introduction of a bill involving rural broadband Issues around the introduction of a bill involving One Touch Make Ready
Client expense: $200,000 · Firm income: Not reported
Government targets: Federal Aviation Administration (FAA), Government Accountability Office (GAO), HOUSE OF REPRESENTATIVES, Labor, Dept of (DOL), SENATE, Transportation, Dept of (DOT), U.S. Trade Representative (USTR)
2019 · third_quarter · Telecommunications
H.R.3219/S.1792, United States Call Center Worker and Consumer Protection Act of 2019: To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. H.R.1359, Digital GAP Act: To promote Internet access in developing countries and update foreign policy toward the Internet, and for other purposes. Issues around the introduction of a bill involving rural broadband Sprint-TMobile Merger
Client expense: $200,000 · Firm income: Not reported
Government targets: Federal Aviation Administration (FAA), Government Accountability Office (GAO), HOUSE OF REPRESENTATIVES, Labor, Dept of (DOL), SENATE, Transportation, Dept of (DOT), U.S. Trade Representative (USTR)
2019 · second_quarter · Telecommunications
H.R.530, Accelerating Broadband Development by Empowering Local Communities Act of 2019: To provide that certain actions by the Federal Communications Commission shall have no force or effect. H.R.3219/S.1792, United States Call Center Worker and Consumer Protection Act of 2019: To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes. Sprint-TMobile Merger
Client expense: $200,000 · Firm income: Not reported
Government targets: Federal Aviation Administration (FAA), Government Accountability Office (GAO), HOUSE OF REPRESENTATIVES, Labor, Dept of (DOL), SENATE, Transportation, Dept of (DOT), U.S. Trade Representative (USTR)
| Democratic |
| CT |
| Debbie Stabenow | Democratic | MI |
| Doug Jones | Democratic | AL |
| Edward J. Markey | Democratic | MA |
| Gary C. Peters | Democratic | MI |
| Jacky Rosen | Democratic | NV |
| Joe Manchin, III | Independent | WV |
| Kamala D. Harris | Democratic | CA |
| Kirsten E. Gillibrand | Democratic | NY |
| Kyrsten Sinema | Independent | AZ |
| Richard Blumenthal | Democratic | CT |
| Richard J. Durbin | Democratic | IL |
| Sherrod Brown | Democratic | OH |
| Tammy Baldwin | Democratic | WI |
| Tom Udall | Democratic | NM |